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Treaties

Contract SKT MinskStandard contract for cable television services for subscribers in MinskDownload

Statements

Download the form, fill it out by hand and submit it to the office or send a scan to info@axioma.by.

Application for restoration standardResuming the basic channel package after disconnectionDownloadApplication for switching standardChanging the basic package to another “Standard” tariffDownloadApplication for switching standard 75+Transition to the extended package “Standard 75+”DownloadApplication for additional digital packagesConnect or disable additional digital packagesDownloadApplication for temporary shutdownSuspension of services for an agreed period without termination of the contractDownloadApplication for terminationTermination of services and closure of the subscription agreementDownload

Service reconnection

Following disconnection for non-payment

Reconnection of cable television services after disconnection for arrears without a valid reason for two or more billing periods is performed upon the subscriber's consent to continue service according to the following procedure:

  1. Clear your balance

    Check and pay the full outstanding amount for the services.

  2. Pay the service reconnection fee

    In the absence of circumstances that objectively prevented timely payment and were beyond the subscriber's control, the service reconnection fee is 19.50 (Nineteen rubles and 50 kopecks).

  3. Provide your payment receipts

    Submit the copies or originals of your payment documents for the arrears and reconnection services either in person, or to our organization's mailing or email address, and confirm your consent to resume service.

  4. Wait for service restoration

    Reconnection is performed on a first-come, first-served basis after the funds are credited to the organization's current account (usually within 1–2 working days).

Following disconnection upon the subscriber's request

Reconnection of cable TV services after disconnection made upon the subscriber's request is performed according to the following procedure:

  1. Complete the application form to restore the TV channel package broadcast.

  2. Pay the service reconnection fee.

    The service reconnection fee is 10.00 BYN (Ten rubles and 00 kopecks).

  3. Pay the subscription fee

    Make a payment in accordance with your selected plan.

  4. Submit your documents

    Submit the copies or originals of your documents (the application form, as well as payment receipts for the reconnection and subscription fees) either in person to our office, or to our mailing or email address.

  5. Wait for service restoration

    Reconnection is performed on a first-come, first-served basis after the funds are credited to the organization's current account (usually within 1–2 working days).

Smart TV Access Restoration

Restoration of access to ACTV.live interactive TV services following their automatic suspension due to a zero or insufficient subscriber account balance is performed according to the following procedure:

  1. Top up your account

    Top up your account balance to a positive amount equal to at least the cost of the selected plan for one billing period.

  2. Wait for service restoration

    Access is restored automatically once the funds are credited to the organization's current account (usually within 1–2 working days).

Need help with registration?

The subscription department will tell you which application to choose and how to submit documents.

Contacts and office